Feeling as supported as when jogging braless
Problem: No one can comment on my blog.
Solution: Ask Windows Live support for help. Surely they would know about this. They can help, right?
So I wrote to them. I answered a plethora of questions including:
People say they can’t leave comments
Frequency of the issue:
Always present
They wrote back:
Hello Jane,
Thank you for writing to Windows Live Spaces Technical Support. My name is Dana and based on your e-mail, there are people who seem to be unable to add comments to your Space. I understand how inconvenient this can be.
I simulated this issue, but did not receive any error in leaving a comment. We need more details about this matter and may need to correspond with the people who cannot add comments. You may ask them to contact us about this issue so that we can assist them.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Spaces.
Sincerely,
Dana
Windows Live Spaces Technical Support
I wrote back:
The unanimous problem is that when people try to comment it says
‘The server has encountered and error. Please try again.’
I have had complaints about this sporadically but now, it seems NO ONE can comment. At. ALL.
They responded:
Hello Jane,
Thank you for writing back to Windows Live Spaces Technical Support. My name is Damen and I understand that other people are unable to post comments on your Space. I know how inconvenient this can be.
In order for us to assist you better, please reply to this e-mail with the following information:
– The outline of steps these people have taken in posting comment on your Space
– The exact error message they received
I have also checked your Space, (http://whyaskwhy.spaces.live.com) and found that there is no Blog entry of photos on it where you can post comments.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Spaces. We look forward to hearing from you soon.
Sincerely,
Damen
Windows Live Spaces Technical Support
Me back at them:
When trying to comment on either of the last two blog entries (thru the add a comment link below the blog), people get this error message:
The server has encountered an error. Please try again.
I don’t know what you mean about the photos where you can leave comments.
What has me confused is that I did not change any settings or even colors between when the comments worked and when they didn’t work.
And finally from them:
Thank you for writing back to Windows Live Spaces Technical Support. My name is Hext and I understand that peaple are unable to leave comments on your Space. I appreciate the time you spent in writing back to us.
Jane, we may need to correspond directly to those Members who are experiencing this issue. You may ask them to contact us about this matter and inform them to provide us with a detailed description of the issue.
1. The step-by-step procedure they did that lead to the problem.
2. Have they tried using another computer? Did they also encounter the same issue?
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for We look forward to hearing from you soon.
Sincerely,
Hext
I am speechless. Let me think… if everyone who tries to comment, can’t, will it really help for them to move to another computer???? I’m no tech supporter or ace detective but I’m thinking that is not going to be the winning solution.
So, am I speaking the wrong language? Why do they keep telling me the same thing? WTF are peaple anyway?
Ideas anyone? You will have to email or message them to me probably. Feel free to contact them yourselves if you’re feeling masochistic. I think I better go to bed before I say something that might get my blog accidentally erased.